Back

Track & Trace Export


Real-time insight into your export shipments via the Dutch ports: from the moment you make the pre-notification or add a booking to sending the manifest. Track & Trace Export is part of the service Notification Export Documentation.

Search

Quickly to

Introduction

Quick Start Guide
Start now
Instruction video
Start now

Frequently Asked Questions

Process progress

Is the booking number unknown by the terminal?

There are two possible causes:

  • The terminal has not requested Portbase to forward the pre-notification. Contact the shipper or you contact person to solve this.
  • The pre-notification was entered incorrectly. Here you can find out how to edit your data/submitted pre-notifications.

Was this post helpful?

General

Is my shipment known at the terminal?

If the status under 'Booking' is green, there is a terminal that expects the shipment.

Was this post helpful?

How come I don’t see a loading terminal?

The loading terminal of the equipment will be known when Portbase receives the loading list from the shipping company/shipbroker.

The loading list contains the equipment that will be loaded on the ship. The time of receipt of the loading list may differ per shipping company. Receipt of the loading list will differ from seven days upon the day of departure.

Was this post helpful?

Why is the ETA/ETD information not available?

The ship's ETA/ETD becomes known when Portbase receives the loading list from the shipping company/shipbroker. The time of receipt of the loading list may differ per shipping company. It is possible that the loading list is known a week in advance, but this can also be on the day of departure. Which ETA/ETD information is shown comes from the shipping company.

Was this post helpful?

No information from the pre-announcement is visible after I have added the booking number manually, I see a gray dot – Why is this?

The pre-notification has not yet been made in the 'Notification Export Documentation' service. The pre-notification might be made later. The equipment is currently not admitted to the terminal if it requires pre-notification. See here the overview of terminals that require pre-notification via Portbase. If you expected that the pre-notification has been made already, please contact the party responsible.

Was this post helpful?

How do I see that the pre-notification of the booking has been made?

If the status under 'Document' is green, the pre-notification has been made. Hover over the "i" in the main screen for the booking for which you want to know whether the pre-notification has been made.

Yellow at “Booking” indicates that the pre-notification has been made, there is not yet a terminal that has indicated it wishes to receive the pre-notification. If green, the pre-notification has been sent to a terminal.

Was this post helpful?

What is the difference between a yellow and green dot as status under ‘Booking’?

Yellow at 'Booking' indicates that the pre-notification has been made, there is not yet a terminal that has indicated it wishes to receive the pre-notification. If green, the pre-notification has been sent to a terminal.

Was this post helpful?

I can’t find the booking in my overview – Why is this?

The main screen only shows bookings for which your company has made the pre-announcement itself. There is the option to add other bookings manually.

Select '+ Add' at the top right of the main screen. In the screen that opens you can add the booking number you want to track.

Was this post helpful?

Which ETA/ETD information is visible?

The ETA/ETD information that is shown comes from the shipping company. This information will be visible if the loading list is available. We regularly hear that the ETA/ETD information from the terminal is preferred. Unfortunately, Portbase is currently not allowed to display this information in Track & Trace Export.

Was this post helpful?

Why has no Confirmation of Exit been sent yet?

After the vessel has departed, the shipping company/shipbroker must submit the manifest within 1 working day. After this, the Confirmation of Exit is sent. Hover over the “i” in the main screen to check which phase the shipment is in.

Was this post helpful?

What does ‘Automatic released’ mean under Customs Inspection?

When all the equipments of the document/MRN have arrived at the terminal, Portbase will report the arrival to Customs. Customs only sends a message back if the document is rejected or an inspection is announced. Portbase automatically releases the shipment after 5 minutes. An inspection can always be announced until the moment the ship departs. In addition, there are a number of document types that do not require an arrival notification to Customs, such as ICT and TT1. These are immediately set to automatic released.

Was this post helpful?

Why do I see ‘Booking known by terminal’ several times in the timeline?

If multiple equipments are part of the booking, for each equipment you can see that the booking for that specific document/MRN is known.

Was this post helpful?

Error messages

Rejected by customs, I see an error code, what should I do?

Use the table below to find out what is wrong and what solution is possible. Click here for Customs contact details if you would like a further explanation.

To change the pre-notification, you need to go through a number of steps. This FAQ explains these steps.

A total overview of error codes that can occur on a message to Customs (Single Window) can be found here.

Error codeDescriptionSolution
-Diversion REJECTYour prenotification in Notification Export Documentation needs to be amended. The document type may be incorrect.
6210The structure of the MRN indicates that the MRN is incorrect.Your prenotification in Notification Export Documentation needs to be amended.
Check whether you have correctly copied the MRN number and type in the prenotification in Notification Export Documentation.
6229The arrival notification was sent by the terminal more than 7 days ago.The terminal needs to send a new arrival notification to Portbase. Click here to find the contact details.
6233The document has a status which means export is not possible. One possibility is that the document has already been used for export or has been cancelled.Your prenotification in Notification Export Documentation needs to be amended.
A different export document must be entered in the prenotification in Notification Export Documentation; the current status cannot be changed.
90MRN is unknown.Your prenotification in Notification Export Documentation needs to be amended.
Check whether you have correctly copied the number and type of the transit document in the prenotification in Notification Export Documentation.
91The MRN has already been released.Your prenotification in Notification Export Documentation needs to be amended.
92Registration of arrival notification is impossible with current MRN status. One possibility is that the document has been cancelled or not activated.One possibility is that the prenotification in Notification Export Documentation needs to be amended.
93MRN is invalid, does not comply with algorithm.Your prenotification in Notification Export Documentation needs to be amended.
Check whether you have correctly copied the number and type of the transit document in the prenotification in Notification Export Documentation.
3200Customs has received this specific arrival notification from the terminal before.Please contact the terminal so that it can report the arrival again.
12Location does not correspondThis error message refers to the location you entered in the declaration that does not match the permit. You can only use a location that appears in the permit.
6282MRN was rejected because the ship had already left.Your pre-notification in Notification Export Documentation should be adjusted because an incorrect export document has been registered. If the correct export document is registered, it is best to contact Customs.

Was this post helpful?